ERROR CODE · VIKING REFRIGERATOR · ORANGE COUNTY
Viking Refrigerator Error Code Sho (Demo Mode)
Showroom / Display Mode is on — compressor is disabled but lights work.
What Sho (Demo Mode) means.
Sho (or "Demo" depending on model) puts the unit into showroom mode: the interior lights work, the display works, the door alarm works — but the compressor is disabled so the unit never actually cools. This mode exists so Viking dealers can run the unit on a showroom floor without the noise and energy cost of an actively-cooling fridge. It is almost always activated by accident — a curious finger or a tech who forgot to turn it off after delivery. If your Viking is "not cooling but everything else works," check this first.
Most common causes.
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Showroom/Demo mode was left on after delivery.
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A button combination was pressed accidentally during cleaning.
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Power cycle activated demo mode on certain firmware versions.
Try this first — safe DIY troubleshooting.
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On most Viking models: press and hold the "Alarm" and "Power Cool" buttons together for 5 seconds.
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On built-in column models: press and hold the Power button until "Sho" disappears.
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If the buttons differ on your model, check the rating plate for the model number and consult the owner manual.
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The compressor should kick in within 60 seconds of exiting demo mode.
What does this repair cost?
Typical part cost
$0
Full repair (parts + labor)
$0 (DIY) to $180 (service call)
Time on site
5 min
Prices reflect 2026 OEM part costs for the Orange County market. Diagnostic is $65, waived when you authorize the repair. 3-month warranty on parts and labor; 6–12 months on compressor and sealed-system work.
Three steps. No surprises.
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Book in 2 minutes.
Pick your symptom and a time window. We confirm by text.
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Diagnose in 60 minutes.
We arrive in a marked van, diagnose the issue, and quote the repair before we touch a screw. $65 diagnostic fee — waived if you say yes to the repair.
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Fix it today, when we can.
Most repairs finish in the same visit because parts ride on the truck. Every job carries a 3-month warranty (6–12 months on compressor work).
What your neighbors said this month.
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I couldn't recommend this company more highly. I have used them several times and found Ivan to be knowledgeable, responsive, honest and courteous. He has saved me from buying a new refrigerator twice and unlike so many vendors, he is always able to diagnose the problem quickly and always knows how to fix it. If you want someone reliable who truly knows his craft and is always fair and reasonable, call We Fix Fridges!
Yelp · Verified -
We have used this company several times now. I wanted to leave a review because Ivan really went above and beyond for this last repair the day before a big holiday weekend. He saved us! 100% recommend him. Besides being so knowledgeable which helps with diagnosis to repairs he is courteous and timely and we have found his prices to be very fair. It's hard to find a trustworthy reliable repair person. We have Ivan on text now!
Yelp · Verified -
Highly recommended. Been in business with Ivan 3 different times with different appliances and all were satisfactory with problem fixed. He even figured out an indirect minor issue and fixed it for us with no charge without us asking for it. Ivan will be the first one I call in any cases of an appliance that needs repair.
Yelp · Verified
Don't wait — Viking Sho (Demo Mode) usually gets worse.
We diagnose in 60 minutes, quote in writing, and most repairs finish on the first visit. OEM parts on the truck.